Evidence-based counsel for organisations facing their most critical and sensitive challenges.
Key Capabilities
- Crisis preparedness and simulation
- Real-time crisis communications management
- Media strategy and spokesperson training
- Regulatory investigation communications
- Post-crisis reputation recovery
Work With Us
Discuss how our crisis & issues management expertise can help your organisation.
Make an EnquiryOverview
When a crisis strikes, the first hours are decisive. We have managed some of the most complex and high-profile corporate crises in Australia and globally — from regulatory investigations and litigation to product failures, leadership transitions and reputational attacks. Our approach combines deep experience with rigorous evidence-based strategy, ensuring our clients respond with clarity, speed and authority.
The First Hours
In a crisis, the first hours determine the trajectory of everything that follows. Organisations that respond with clarity, speed and authority in the opening phase consistently achieve better outcomes than those that hesitate. We provide immediate, senior-level counsel from the moment a crisis emerges — drawing on decades of experience managing the most complex and high-profile corporate crises in Australia and globally.
Evidence-Based Strategy
Our crisis counsel is not based on instinct alone. We use rigorous evidence-based strategy — drawing on our proprietary research, our deep understanding of media and regulatory dynamics, and our direct experience of how different stakeholder groups respond to different types of crisis. This gives our clients a decisive advantage in managing the narrative and protecting their reputation.
Regulatory Investigations
Regulatory investigations present unique communications challenges. The intersection of legal strategy, regulatory engagement and public communications requires careful coordination and deep expertise. We work closely with legal teams to ensure that communications strategy and legal strategy are fully aligned — protecting our clients' reputations throughout proceedings without compromising their legal position.
Crisis Preparedness
The best crisis management begins long before a crisis occurs. We work with organisations to identify their key vulnerabilities, develop response protocols, train spokespeople and conduct realistic simulation exercises. Organisations that have invested in preparedness consistently outperform those that have not — both in the quality of their response and in the speed of their recovery.
Our Specialists
The team behind our Crisis & Issues Management practice
John Connolly
Partner
Led global comms for two of the world's largest mining mergers; only non-US citizen on the NYSE corporate branding committee.
Michael Spencer
Associate
VP Communication at BHP through the BHP–Billiton merger; founding Chair of the International Alliance for Water Stewardship.
Bailey Broom
Associate Director
Former Advisor to NSW and Federal Government Ministers; leads JCP's First 100 Days CEO program and stakeholder mapping.
Amber Plum
Associate Director
Director of Business Content Strategy at The Australian, leading 40+ journalists; London Editor covering Brexit, Greece debt crisis and Scottish independence.
Related Practice Areas
Corporate Reputation Management
Building, protecting and restoring the reputations of the world's most significant organisations.
Government Affairs & Regulatory
Navigating the most complex regulatory and political environments across Australia and globally.
Litigation Support
Communications counsel for Australia's most high-profile legal proceedings.
Confidential Enquiry
Discuss your situation with our team.
We welcome a confidential conversation about how our crisis & issues management expertise can help your organisation. All enquiries are treated with complete discretion.
Available 24 hours
We respond to all enquiries promptly, including outside business hours.
Complete discretion
All information shared with us is treated in strict confidence.
Senior-level counsel
Every enquiry is handled directly by our most experienced advisors.